At GoodsCraze Global Solution, customer satisfaction is our priority. We take utmost care in packaging and delivering our products. However, if you encounter any issues, please review our Returns & Refund Policy below.
Eligibility for Returns
Due to the perishable and consumable nature of our food products, returns are accepted only under the following circumstances:
Product received is damaged during transit.
Incorrect product has been delivered.
Product packaging is tampered with upon delivery.
Product has expired before delivery.
Return Request Timeline
Any return or replacement request must be raised within 48 hours of receiving the order.
To initiate a return, please contact us with:
Order Number
Clear photographs of the product and packaging
A brief description of the issue
Contact Details
Email: sales@goodscraze.com
Helpline: +91-9625702357
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Opened or used products
Products returned without original packaging
Products damaged due to customer mishandling
Orders returned after 48 hours of delivery
Refund Process
Once your request is reviewed and approved:
Refunds will be processed within 5–7 business days.
The amount will be credited to the original payment method.
In certain cases, we may offer a replacement instead of a refund.
Cancellation Policy
Orders may be cancelled only before dispatch.
Once shipped, cancellation requests cannot be accepted.
Important Notes
GoodsCraze Global Solution reserves the right to reject any return request that does not meet the above conditions.
Shipping charges, if any, are non-refundable unless the error is on our part.
For any assistance, our support team is always happy to help. Your trust means everything to us.