1. HOW DO I CREATE/SIGN UP AN ACCOUNT ON GOODSCRAZE?
Creating an account on GOODSCRAZE is easy. Follow these simple steps to sign up for an account.
- Click Login/ Sign Up at the top right corner of the page.
- Click on register Enter all the required information
- Then click on the register
You are now successfully registered with GOODSCRAZE.
2. I HAVE FORGOTTEN MY LOG-IN DETAILS. WHAT SHOULD I DO?
No worries. You can always reset your password by clicking on the “Forgot Password” on the login page and entering your registered email id or phone number. You will receive a link to your registered email/ phone number to reset your password.
If you have forgotten your registered email id/ phone number, you can directly contact our support portal to help you as soon as possible.
3. WHAT IS ‘MY ACCOUNT?
“My account” helps you to manage your details on Goodscraze.com. Through “My Account,” you will be able to view your order history at any time.
Through “My Account,” you will be able to
- Manage/ edit your personal details like email id, phone number, and address.
- Change/ reset your password
- Track the status of your order
4. CAN I EDIT MY ACCOUNT DETAILS?
Yes, you can. By using “My Account,” you can edit your personal and account details at Goodscraze.
5.IS THE SHYAWAY WEBSITE SAFE TO USE?
Goodscraze or Goodscraze Global Solution strives to protect your privacy at all times. You can view our privacy policy to know about the safety measures we undertake to ensure the protection of your personal information shared with us.
6. WHAT IS THE BENEFIT OF CREATING AN ACCOUNT ON SHYAWAY?
- There are various benefits of creating an account on the GoodsCraze. Some of the benefits are marketing information on promotions and products and special offers for registered customers.
- You don’t need to include your address for the new orders unless there is an address change.
- You can also log in and review the order history of all the transactions done on that account.
1. HOW TO PLACE AN ORDER?
Shopping on the GoodsCraze online store is so easy. Follow these simple steps to place an order in a minute.
- Select the product which you are going to buy.
- Select your appropriate size/Color if applicable.
- Click “Add to Cart”.
- Go to “My Cart” Click on “Place Order”
- Enter your shipping address Select the mode of payment
- Note your order number
If you have difficulty, you can always “Contact Us”, and our associates will help you to place an order.
2. HOW WILL I KNOW MY ORDER HAS BEEN CONFIRMED?
You will receive an e-mail & WhatsApp Message once you’ve placed your order successfully. We will also let you know as soon as we ship the items to you, along with the tracking number for your shipping address. Soft Copy of Invoice will be sent to your Mail ID and in Whatsapp of your registered mobile number.
3. IS THERE FREE SHIPPING AVAILABLE ON MY ORDERS?
All the shipping is completely free. Only Bulk or business order shipping charges will be applied Rs. 12 per kg.
4. CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
We regret to inform you. It becomes more difficult for us to cancel an order after it has been delivered. We would like to recommend that you cancel your order within 24 hours of placing it. For more details, please contact us at Support Portal.
5. CAN YOU DELIVER OUTSIDE INDIA?
No, we don’t accept orders from consumers all around the globe.
6. HOW TO TRACK MY ORDER?
By following these steps, you will be able to track your order.
- If you are a registered customer with us, you can check the status of your order at any time by logging into your account.
- If you are a non-registered customer, then you can see your order history by clicking on the link provided.
1. HOW LONG WILL IT TAKE TO DELIVER TO MY ADDRESS?
At the time of checkout, an estimated arrival period will be quoted based on your chosen destination and applicable shipping methods. The shipping time can differ based on the delivery place, product availability, and other factors. For most cases, orders are handled and delivered within 4-7 business days for major cities.
2. HOW CAN I CHECK THE STATUS OF MY ORDER?
You will receive a shipping confirmation email with your tracking number and a link to monitor your order until it has been delivered from our warehouse. You may also use the information included in your shipment confirmation email to monitor your order by clicking on Track Order.
3. WHAT IF I AM UNABLE TO RECEIVE MY ORDER ON THE SCHEDULED DELIVERY DATE?
We will ensure that the delivery is re-attempted the next working day if you can’t collect your order on the scheduled delivery date.
4. IS THERE A DELIVERY CHARGE?
No Delivery Charges Applicable.
5. DO YOU ENSURE DISCREET DELIVERY?
Yes, we wrap your order in clear packaging (opaque brown boxes or regular white poly bags) with no markings or invoice information on the exterior. All of our shipments are safe and concealed. Your lingerie purchase will remain a special process.
6. HOW WILL MY PACKAGE LOOK?
- GOODSCRAZE product(s) go through 4 levels of quality checks before they are packed and shipped to you.
- The products are placed in our custom-made eco-friendly cardboard boxes directly without any plastic wrapping. These boxes are recyclable and biodegradable.
- Our custom-made boxes are laminated, water-proof, and are made of high-quality products in catchy colours like Black, Green, Red, etc.
- We take discreet packaging seriously, and there will be no brand name, label, tags, product details, etc., attached to the outer packaging. Only your address and the total amount of the order will be mentioned.
1. CAN I EXCHANGE/RETURN THE PRODUCT(S)?
GoodsCraze accepts return and Refund only.
2. HOW CAN I CANCEL AN ORDER?
You can view our exchange/return policy or contact us for details regarding an order cancellation.
3. CAN I MODIFY/CANCEL MY ORDER AFTER SHIPPING?
We recommend that you modify the shipping address or cancel within 24 hours of placing your order. We do not honour any requests for alternate shipping addresses, specific delivery dates, and cancellation from customers post shipping. Kindly contact us for any clarifications.
4. I HAVE PAID THROUGH COD. HOW WILL I GET A REFUND?
The refund amount will be credited back to your bank account provided by you.
5. HOW DO I CREATE A RETURN REQUEST?
Just reach out to our customer care team via mail/call. It will be taken care of by our team. You can call our customer service team if you would like to cancel your exchange or return request.
Note: Ensure the product(s) you would like to return meet our Return Policy.
6. HOW CAN I CHECK MY EXCHANGE/RETURN REQUEST STATUS?
Our customer support team will let you know once we receive your product(s) at our warehouse. You can give us a call or email us for further information. In case of an exchange, you will receive delivery within 4-7 working days after we receive the original product.
7. WHEN WILL I GET A REFUND AFTER CREATING A RETURN REQUEST?
According to our return policy, we will verify whether the items are eligible for a refund as soon as they arrive in our warehouse. Refund will be processed and credited only to your Bank Account.
8. CAN I RETURN AND EXCHANGE MY PRODUCTS IN THE SAME ORDER?
Yes, you can return and ask for exchange products in your order.
1. DO YOU HAVE ANY OFFERS ON PRODUCTS?
Yes. We have offers on all products. You can also visit our website’s offer page to know more about available offers.
2. WHAT TO DO IF THE PRODUCT I PURCHASED IS DEFECTIVE?
Please refuse to allow delivery of the shipment if you believe the packaging is broken, open, or tampered with. Please contact our customer service team for further queries.
3. WHOM TO CONTACT IF I WANT TO PLACE A BULK ORDER?
Please contact our customer service team for further information.
1. IS IT SAFE TO EXERCISE ONLINE PAYMENT?
Yes, GoodsCraze has a robust firewall provided by our payment partners Razorpay etc., that protects sensitive information from third-party viewers and hackers. We ensure all personal information is safe and confidential from our side.
2. WHAT SHOULD I DO IF MY PAYMENT/ORDER FAILS?
After double-checking that the information you entered is right, please try again, including all account information, billing addresses, and passwords. If your payment still fails, you can place your order using the Cash on Delivery (COD) payment option if it is valid on the payment list.
3. WHAT ARE THE TYPES OF PAYMENT MODES ON YOUR SITE?
We accept the following payment options in Indian rupees (INR) at GoodsCraze.com
- Cash On Delivery Credit Card (Rupay/Visa/ Master)
- Debit Card (Rupay/Visa/ Master)
- Net banking
- UPI (All UPI Paymnt Accepted)
1. WHAT IS THE GST?
The final buyer of the goods or service is responsible for paying GST. The Goods and Services Tax (GST) is an indirect tax that applies throughout India and replaces a number of cascading taxes imposed by the central and state governments. That is a sales tax on goods and services that is focused on the destination.
2. IS GST APPLICABLE FOR CASH ON DELIVERY?
Yes, 18% of GST is applicable for the cash on Delivery (COD) payment method, and not to worry, it is inclusive.
1. WHAT IS THE USE OF COUPON CODE?
By using a coupon code, you will obtain a discount on your purchase. You can use only one coupon code at a time.
2. HOW CAN I USE THE COUPON CODE?
We offer coupons or promotional codes to our customers. You can use one of these codes in the coupon code in the “Apply coupon code” tab on the “Your Shopping Cart” page.
If you have placed your order over the phone, please inform the customer service representative that you have a coupon code. Only one coupon code can be used per order.
3. WHY AM I UNABLE TO APPLY A COUPON CODE?
Coupon codes can be used only on specific products and for specific order limits or they might have expired. Subscribe to our newsletter or get in touch with our customer service team to get updates on our latest offers and available coupon codes.