Returns & Refund

At GoodsCraze Global Solution, customer satisfaction is our priority. We take utmost care in packaging and delivering our products. However, if you encounter any issues, please review our Returns & Refund Policy below.

Eligibility for Returns

Due to the perishable and consumable nature of our food products, returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Incorrect product has been delivered.
• Product packaging is tampered with upon delivery.
• Product has expired before delivery.

Return Request Timeline

Any return or replacement request must be raised within 48 hours of receiving the order.

To initiate a return, please contact us with:

• Order Number
• Clear photographs of the product and packaging
• A brief description of the issue

Contact Details

• Email: sales@goodscraze.com
• Helpline: +91-9625702357

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Opened or used products
• Products returned without original packaging
• Products damaged due to customer mishandling
• Orders returned after 48 hours of delivery

Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 5–7 business days.
• The amount will be credited to the original payment method.
• In certain cases, we may offer a replacement instead of a refund.

Cancellation Policy

• Orders may be cancelled only before dispatch.
• Once shipped, cancellation requests cannot be accepted.

Important Notes

• GoodsCraze Global Solution reserves the right to reject any return request that does not meet the above conditions.
• Shipping charges, if any, are non-refundable unless the error is on our part.

For any assistance, our support team is always happy to help. Your trust means everything to us.